How a Global Retail Technology Organization Scaled Its India Team Post-COVID
About the Company
A global retail and technology organization operating large-scale digital platforms across commerce, supply chain, and operations. As business activity rebounded post-COVID-19, the organization initiated an aggressive plan to rapidly scale its India technology workforce across multiple business units.
Industry
Retail | E-commerce
Use Case
Large-scale RPO engagement, rapid team scaling, diversity hiring
The Challenge
The post-pandemic recovery created an urgent need to rebuild and expand teams at scale.
Key challenges included:
- Doubling headcount in a compressed time frame
- Building multiple business units through a long-term RPO engagement
- Maintaining a consistent and qualified talent pipeline at high volume
- Managing large interview panels and high-throughput hiring cycles, including weekend drives
- Ensuring diversity hiring while closing mid-to-senior engineering roles
The scale and operational complexity required a tightly governed, execution-focused hiring model.
The Approach
We partnered with the organization to execute a structured, high-velocity recruitment program with end-to-end ownership.
Our approach included:
- Strategic manpower allocation aligned to business units
- High-throughput hiring via planned weekend recruitment drives
- Centralized interview coordination to ensure consistency and speed
- Strong candidate engagement to minimize drop-offs between offer and joining
The Impact
The engagement delivered strong conversion efficiency and hiring outcomes at scale.
Key results:
- Offer-to-joining ratio: ~89%, driven by strong candidate alignment and engagement
- Successful hiring across IN3 to IN7 levels
- Achieved a 21% diversity hiring rate across engineering roles
This execution model enabled rapid team expansion while maintaining quality, consistency, and diversity outcomes.
Key Roles Delivered
- Senior Manager level hires across multiple business units
- Principal Engineers
- Engineering Managers
- Staff Engineers
- Lead Engineers