How a Global Retail Technology Organization Scaled Its India Team Post-COVID

About the Company

A global retail and technology organization operating large-scale digital platforms across commerce, supply chain, and operations. As business activity rebounded post-COVID-19, the organization initiated an aggressive plan to rapidly scale its India technology workforce across multiple business units.

Industry
Retail | E-commerce

Use Case
Large-scale RPO engagement, rapid team scaling, diversity hiring

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The Challenge

The post-pandemic recovery created an urgent need to rebuild and expand teams at scale.

Key challenges included:

  • Doubling headcount in a compressed time frame
  • Building multiple business units through a long-term RPO engagement
  • Maintaining a consistent and qualified talent pipeline at high volume
  • Managing large interview panels and high-throughput hiring cycles, including weekend drives
  • Ensuring diversity hiring while closing mid-to-senior engineering roles

The scale and operational complexity required a tightly governed, execution-focused hiring model.

The Approach

We partnered with the organization to execute a structured, high-velocity recruitment program with end-to-end ownership.

Our approach included:

  • Strategic manpower allocation aligned to business units
  • High-throughput hiring via planned weekend recruitment drives
  • Centralized interview coordination to ensure consistency and speed
  • Strong candidate engagement to minimize drop-offs between offer and joining

The Impact

The engagement delivered strong conversion efficiency and hiring outcomes at scale.

Key results:

  • Offer-to-joining ratio: ~89%, driven by strong candidate alignment and engagement
  • Successful hiring across IN3 to IN7 levels
  • Achieved a 21% diversity hiring rate across engineering roles

This execution model enabled rapid team expansion while maintaining quality, consistency, and diversity outcomes.

Key Roles Delivered

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